Frequently Asked Questions
How to place an order online?
To place an order online, go to our website lanuit1984.com . Browse our collection, select the items you wish to purchase by choosing the size, color, and quantity, then add them to your cart. Once you have chosen your items, go to your cart, review your selection, and click "Checkout". Follow the instructions to finalize your purchase by entering your shipping and payment information.
How do pre-orders work?
When you place a pre-order, you reserve an item before it becomes available. As soon as the product is in stock, it is shipped to you. You will receive a confirmation email with shipping details.
What are the processing and shipping times for online orders?
Orders placed online are prepared for dispatch within 48 hours and dispatched the same day if placed before 12pm (excluding weekends and public holidays in France).
What are the delivery times for France?
- Standard delivery (Colissimo or UPS) : 3 to 6 working days.
- Express delivery (UPS) : 1 to 3 business days.
What are the delivery costs in France?
Standard delivery (Colissimo or UPS) : €8 (3 to 6 working days)
Express delivery (UPS) : €22 (1 to 3 working days)
How to return an order from mainland France?
Send a request by email to: customercare@lanuit1984.com before making the return.
Use the free return label provided with your order. (For express orders, please contact us to obtain a return label).
Pack the items you wish to return along with the delivery documents and/or invoice.
Attach the return slip to the sealed package and drop it off at the nearest post office.
Refund processing may take 3-5 business days.
Note : We reserve the right to refuse refunds if returned items do not meet our return policy.
Do you accept trades?
LA NUIT1984 does not offer direct exchanges. If you would like a different size, color or style, please return the item and purchase the new item separately on lanuit1984.com.
How long does it take to receive a refund?
Refunds will be made to your original payment method and may take up to 10 business days.
Where are your products manufactured?
At LA NUIT1984, all our products are made in Portugal, a country renowned for its artisanal expertise and commitment to high quality production.
What can you tell me about your products?
LA NUIT1984 products combine style, comfort and durability. Made with high-quality materials, they are designed to be versatile, adapting to both everyday life and special occasions, while remaining timeless. We are committed to offering stylish and practical pieces.
How can I contact customer service?
For any assistance, please send an email to: customercare@lanuit1984.com